What to expect when you place an order with us
Weather you add a name or monogramming to your purchase or enjoying your product without personalization, you have one hour to cancel, before your order goes into production. (If you have any questions, please message us before you place your order.)
- Get an order confirmation sent to your Email, directly after placing the order.
- We'll send you an Email with a tracking number, when your order is ready to ship.
- We give personalized attention to every detail of your custom design. If you have any questions, please don't hesitate to contact us.
-We LOVE Reviews! About 30 days after we ship your order, we'll send an email to Review your purchase & Let us know what you think...
This gives you time to open & enjoy your products... OR to contact us if there's any problems so we can fix it! (we love reviews about our customer service, in case we need to help track a package, etc).
- 10 days after your first Review email, you'll receive one more reminder email to review your product, in case you forgot! :)
If there is a lost package in the mail, we'll fill out a form to let the postal carrier know and give it a few days for them to find it.
If there's any defects or printing errors, let us know! Please take good pictures and we'll submit to our manufacturer, if it follows our Refund Policy.